Request access

Customer.io

customer.iounclaimedrecord 209 · read 2026-09-05 · rules/v1evidence pack ↗
Trains on customer data
unclear
Not stated in the documents we could read. An absence here is an unknown, not a no.
Opt-out mechanism
* Directly from our customers, including contact information, demographic information, device information, location-derived event data if a customer enables location-based features, SMS recipient data, message content, sender information, delivery events, inbound message activity, opt-out or prefere
“* Directly from our customers, including contact information, demographic information, device information, location-derived event data if a customer enables location-based features, SMS recipient data, message content, sender information, delivery events, inbound message activity, opt-out or preference data, business identifiers, campaign or use-case information, and any other information that our customers provide us in connection with their use of the Services.”
privacy policysource ↗confidence 0.50
AI features
none stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Model providers named
OpenAI, Google (Gemini / Vertex AI), Anthropic
“OpenAI, LLC AI model inference for optional AI-powered features”
subprocessorssource ↗confidence 0.60
Retention
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Hosting regions
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Subprocessor notice
5 days
“Company may object in writing to Customer.io’s appointment of a new or changed Subprocessor within five (5) calendar days of such notice, provided that such objection is based on reasonable grounds relating to data protection.”
dpasource ↗confidence 0.55

Downstream

Who's behind Customer.io, as listed in its own subprocessor documents. 8 listed.

Model providers

  • Anthropicunstated
  • Google (Gemini / Vertex AI)unstated
  • OpenAIunstated

Hyperscalers

  • Amazon Web ServicesUSA
  • Google CloudUSA

Other subprocessors

  • MailgunUSA
  • SnowflakeUSA
  • TwilioUSA

Reviewer notes

Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'. no training clause matched

Documents read

Document changes

No document changes yet. These appear when a later reading of a page differs from the previous one; no model involved.

Fact changes

No changes recorded yet. Changes appear here when a later reading differs from an earlier one.

Corrections

No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.

Facts are as stated in Customer.io's public documents on the date read. This is a record, not legal advice. Work for Customer.io? Claim this profile · Something wrong? Request a correction.