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Freshworks did not let our reader in: privacy policy (HTTP 403). Facts below come only from what was readable; anything marked "not stated" may simply be behind that block. We retry daily and rebuild the record the moment the documents open. Work for Freshworks? Claim the profile and send us the text.
Trains on customer data
Training posture: does not train
for the product and account type the quoted document covers
“Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.”
Opt-out mechanism
none described
Not stated in the documents we could read. An absence here is an unknown, not a no.
AI features
present
“It is also in our legitimate interests to process Personal Data in this way in order to perform analytics, train our algorithms, improve, enhance, develop, support and operate the Services and its availability, compile statistical reports and record insights into usage patterns, develop new products and services using machine learning technologies and more generally to better serve our Customers and be able to provide customized content and features.”
Model providers named
none named
Not stated in the documents we could read. An absence here is an unknown, not a no.
Retention
1095 days
“Where we process any other Personal Data, we will generally retain relevant Personal Data for up to three years from the date of our last interaction with you (and in compliance with our data protection obligations).”
Hosting regions
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Subprocessor notice
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Downstream
Who's behind Freshworks, as listed in its own subprocessor documents. none listed.
Model providers
- none listed
Hyperscalers
- none listed
Other subprocessors
- none listed
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'.
Documents read
- privacy policy https://www.freshworks.com/privacy/HTTP 403 · 2026-11-03
- subprocessors https://trust.freshworks.com/subprocessorsHTTP 200 · 2026-11-03
Document changes
- medium 2026-11-03 · subprocessors +0 / −1 lines
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− Freshworks update on node.js vulnerabilty - medium 2026-10-29 · subprocessors +13 / −13 lines
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+ FEATURED DOCUMENTS+ COMPLIANCESOC 2 Type 2+ COMPLIANCETX-RAMP+ * Audit Logging+ * Network Architecture Document+ * Trust Centre User Guide+ * Data Flow Diagram (DFD)+ FEDRAMP READINESS+ * Contact Information+ * Certification Package Overview (CPO)+ * FedRAMP Marketplace+ * Privacy Policy+ Freshservice− DOCUMENTSBusiness Continuity & Disaster Recovery Plan (BC & DR)− DOCUMENTSCybersecurity & Privacy Whitepaper− DOCUMENTSCybersecurity and Compliance Control Mapping− DOCUMENTSExecutive Disaster Recovery Test Report− DOCUMENTSFreshworks Alignmemt with DORA− DOCUMENTSFreshworks Alignment with DORA− DOCUMENTSFreshworks Alignment With NIS2 Directive− DOCUMENTSSoftware Development Lifecycle (SDLC)− * SSO Support− * Freshworks Alignment with DORA− * Application Vulnerability Assessment and Penetration Testing (VAPT) Report− * Business Continuity & Disaster Recovery Plan (BC & DR)− * Data Subject Requests - medium 2026-10-28 · subprocessors +13 / −13 lines
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+ DOCUMENTSBusiness Continuity & Disaster Recovery Plan (BC & DR)+ DOCUMENTSCybersecurity & Privacy Whitepaper+ DOCUMENTSCybersecurity and Compliance Control Mapping+ DOCUMENTSExecutive Disaster Recovery Test Report+ DOCUMENTSFreshworks Alignmemt with DORA+ DOCUMENTSFreshworks Alignment with DORA+ DOCUMENTSFreshworks Alignment With NIS2 Directive+ DOCUMENTSSoftware Development Lifecycle (SDLC)+ * SSO Support+ * Freshworks Alignment with DORA+ * Application Vulnerability Assessment and Penetration Testing (VAPT) Report+ * Business Continuity & Disaster Recovery Plan (BC & DR)+ * Data Subject Requests− FEATURED DOCUMENTS− COMPLIANCESOC 2 Type 2− COMPLIANCETX-RAMP− * Audit Logging− * Network Architecture Document− * Trust Centre User Guide− * Data Flow Diagram (DFD)− FEDRAMP READINESS− * Contact Information− * Certification Package Overview (CPO)− * FedRAMP Marketplace− * Privacy Policy− Freshservice - medium 2026-10-27 · subprocessors +8 / −1 lines
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+ Freshworks update on node.js vulnerabilty+ FRESHWORKS UPDATE ON NODE.JS VULNERABILTY+ Freshworks is aware of recently reported vulnerabilities affecting Node.js, including high-severity vulnerabilities that may affect applications using vulnerable Node.js versions.+ Our teams have assessed the applicability of these vulnerabilities to the Freshworks environment and implemented the necessary fixes across affected production systems. Based on the information currently available, we have not identified any evidence of exploitation or impact to Freshworks systems or customer data.+ In addition to remediation, Freshworks maintains multiple layers of security controls to help protect its systems and customer data. These include:+ * Web Application Firewalls (WAF): Protections designed to detect and block malicious traffic.+ * Cloud Security Controls: Safeguards across our cloud infrastructure to strengthen our security defenses.+ * Continuous Monitoring: Ongoing monitoring and alerting to help identify and respond to suspicious activity.− Freshworks update on PHP vulnerabilities - medium 2026-10-24 · subprocessors +9 / −0 lines
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+ Freshworks update on PHP vulnerabilities+ TRUST CENTER UPDATES+ FRESHWORKS UPDATE ON PHP VULNERABILITIES+ Vulnerabilities+ Freshworks is aware of recently reported vulnerabilities affecting PHP, including vulnerabilities that may pose security risks to applications using affected PHP versions.+ Based on our current assessment, Freshworks applications and infrastructure are not affected by these vulnerabilities, and we have found no impact to Freshworks customer data. This assessment considers the applicability of the reported vulnerabilities to our environment, including relevant third-party dependencies.+ We continue to monitor relevant security developments and assess potential risks to our environment. We will update this notification if new information materially affects our assessment.+ Our commitment to the security of our services and customer data remains our top priority. Thank you for your continued trust in Freshworks.+ For any further questions or concerns, please contact security@freshworks.com. - medium 2026-10-19 · subprocessors +12 / −13 lines
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+ FEATURED DOCUMENTS+ COMPLIANCESOC 2 Type 2+ COMPLIANCETX-RAMP+ * Network Architecture Document+ * Trust Centre User Guide+ * Data Flow Diagram (DFD)+ FEDRAMP READINESS+ * Contact Information+ * Certification Package Overview (CPO)+ * FedRAMP Marketplace+ * Privacy Policy+ Freshservice− DOCUMENTSBusiness Continuity & Disaster Recovery Plan (BC & DR)− DOCUMENTSCybersecurity & Privacy Whitepaper− DOCUMENTSCybersecurity and Compliance Control Mapping− DOCUMENTSExecutive Disaster Recovery Test Report− DOCUMENTSFreshworks Alignmemt with DORA− DOCUMENTSFreshworks Alignment with DORA− DOCUMENTSFreshworks Alignment With NIS2 Directive− DOCUMENTSSoftware Development Lifecycle (SDLC)− * Freshworks Alignment with DORA− * Application Vulnerability Assessment and Penetration Testing (VAPT) Report− * Business Continuity & Disaster Recovery Plan (BC & DR)− * Data Subject Requests− Freshmarketer - medium 2026-10-16 · subprocessors +13 / −12 lines
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+ DOCUMENTSBusiness Continuity & Disaster Recovery Plan (BC & DR)+ DOCUMENTSCybersecurity & Privacy Whitepaper+ DOCUMENTSCybersecurity and Compliance Control Mapping+ DOCUMENTSExecutive Disaster Recovery Test Report+ DOCUMENTSFreshworks Alignmemt with DORA+ DOCUMENTSFreshworks Alignment with DORA+ DOCUMENTSFreshworks Alignment With NIS2 Directive+ DOCUMENTSSoftware Development Lifecycle (SDLC)+ * Freshworks Alignment with DORA+ * Application Vulnerability Assessment and Penetration Testing (VAPT) Report+ * Business Continuity & Disaster Recovery Plan (BC & DR)+ * Data Subject Requests+ Freshmarketer− FEATURED DOCUMENTS− COMPLIANCESOC 2 Type 2− COMPLIANCETX-RAMP− * Network Architecture Document− * Trust Centre User Guide− * Data Flow Diagram (DFD)− FEDRAMP READINESS− * Contact Information− * Certification Package Overview (CPO)− * FedRAMP Marketplace− * Privacy Policy− Freshservice - medium 2026-10-13 · subprocessors +0 / −3 lines
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− AllPublicPrivate− Bulk download− View all documents - medium 2026-10-04 · subprocessors +13 / −13 lines
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+ FEATURED DOCUMENTS+ COMPLIANCESOC 2 Type 2+ COMPLIANCETX-RAMP+ * Audit Logging+ * Network Architecture Document+ * Trust Centre User Guide+ * Data Flow Diagram (DFD)+ FEDRAMP READINESS+ * Contact Information+ * Certification Package Overview (CPO)+ * FedRAMP Marketplace+ * Privacy Policy+ Freshservice− DOCUMENTSBusiness Continuity & Disaster Recovery Plan (BC & DR)− DOCUMENTSCybersecurity & Privacy Whitepaper− DOCUMENTSCybersecurity and Compliance Control Mapping− DOCUMENTSExecutive Disaster Recovery Test Report− DOCUMENTSFreshworks Alignmemt with DORA− DOCUMENTSFreshworks Alignment with DORA− DOCUMENTSFreshworks Alignment With NIS2 Directive− DOCUMENTSSoftware Development Lifecycle (SDLC)− * SSO Support− * Freshworks Alignment with DORA− * Application Vulnerability Assessment and Penetration Testing (VAPT) Report− * Business Continuity & Disaster Recovery Plan (BC & DR)− * Data Subject Requests - medium 2026-10-03 · subprocessors +13 / −13 lines
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+ DOCUMENTSBusiness Continuity & Disaster Recovery Plan (BC & DR)+ DOCUMENTSCybersecurity & Privacy Whitepaper+ DOCUMENTSCybersecurity and Compliance Control Mapping+ DOCUMENTSExecutive Disaster Recovery Test Report+ DOCUMENTSFreshworks Alignmemt with DORA+ DOCUMENTSFreshworks Alignment with DORA+ DOCUMENTSFreshworks Alignment With NIS2 Directive+ DOCUMENTSSoftware Development Lifecycle (SDLC)+ * SSO Support+ * Freshworks Alignment with DORA+ * Application Vulnerability Assessment and Penetration Testing (VAPT) Report+ * Business Continuity & Disaster Recovery Plan (BC & DR)+ * Data Subject Requests− FEATURED DOCUMENTS− COMPLIANCESOC 2 Type 2− COMPLIANCETX-RAMP− * Audit Logging− * Network Architecture Document− * Trust Centre User Guide− * Data Flow Diagram (DFD)− FEDRAMP READINESS− * Contact Information− * Certification Package Overview (CPO)− * FedRAMP Marketplace− * Privacy Policy− Freshservice
Fact changes
- low 2026-09-25 · 0 field change(s), +0/−1 subprocessors, +0 model providers
- medium 2026-09-24 · 0 field change(s), +1/−0 subprocessors, +0 model providers
- low 2026-09-13 · 0 field change(s), +0/−1 subprocessors, +0 model providers
- medium 2026-09-10 · 0 field change(s), +1/−0 subprocessors, +0 model providers
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in Freshworks's public documents on the date read. This is a record, not legal advice. Work for Freshworks? Claim this profile · Something wrong? Request a correction.