“Safeguarding systems against unauthorized access and security threats; identifying account takeovers and signs of spam or bot attacks; training AI/ML models to recognize evolving security vulnerabilities and fraud signatures; and, utilizing signals to make real-time automated security decisions, such as approving account applications or suspending fraudulent accounts (of which you will be notified and given an opportunity to object).”
“* Opt-Out: Opt-out of your data being disclosed to third parties (other than our service providers) or being used for a purpose that is materially different from the purpose for which it was collected or authorized.”
“Conversational Intelligence incorporates artificial intelligence and machine learning to transcribe and analyze voice calls into a structured format that allows our customers to drive their business processes.”
“Amazon Bedrock All AI Products Amazon Bedrock provide AI functionality including LLM models for specific Twilio Products and Services”
“* If using Regional Twilio for supported products, Customer Content is stored and processed in the region selected (Ireland or Australia).”
Downstream
Who's behind Twilio, as listed in its own subprocessor documents. 17 listed.
Model providers
- Amazon Bedrockunstated
- Anthropicunstated
- Deepgramunstated
- ElevenLabsunstated
- OpenAIunstated
Hyperscalers
- Amazon Web Servicesunstated
- Microsoft Azureunstated
Other subprocessors
- Datadogunstated
- Discordunstated
- Elasticunstated
- Fivetranunstated
- Metaunstated
- Postmarkunstated
- Segmentunstated
- SendGridunstated
- Slackunstated
- Snowflakeunstated
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'. training-adjacent sentence found but not classifiable by rules
Documents read
- privacy policy https://www.twilio.com/en-us/legal/privacyHTTP 200 · 2026-09-06
- subprocessors https://www.twilio.com/en-us/legal/sub-processorsHTTP 200 · 2026-09-06
Document changes
No document changes yet. These appear when a later reading of a page differs from the previous one; no model involved.
Fact changes
No changes recorded yet. Changes appear here when a later reading differs from an earlier one.
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in Twilio's public documents on the date read. This is a record, not legal advice. Work for Twilio? Claim this profile · Something wrong? Request a correction.