Trains on customer data
no
“Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models.”
Opt-out mechanism
none described
Not stated in the documents we could read. An absence here is an unknown, not a no.
AI features
present
“Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom’s or its third-party artificial intelligence models.”
Model providers named
Anthropic, OpenAI, Perplexity, ElevenLabs
“Australia, Brazil, Canada, Europe, India, Japan, Singapore, Taiwan, United States SCCs Risk and Compliance whitepaper and AWS Security Center Anthropic Intelligent Features Service Provider Anthropic may process the following data if AI features are enabled:”
Retention
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Hosting regions
United States
“Therefore, by using Zoom products and services or providing personal data for any of the purposes stated above, you acknowledge that your personal data may be transferred to or stored in the United States where we are established, as well as in other countries outside of the EEA, Switzerland, and the UK.”
Subprocessor notice
not stated
Not stated in the documents we could read. An absence here is an unknown, not a no.
Downstream
Who's behind Zoom, as listed in its own subprocessor documents. 16 listed.
Model providers
- AnthropicUnited States
- ElevenLabsunstated
- OpenAIUnited States
- PerplexityUnited States
Hyperscalers
- Amazon Web Servicesunstated
- Google CloudUnited States
- Microsoft AzureUnited States
- Oracle CloudUnited States
Other subprocessors
- CloudflareUnited States
- MongoDBUnited States
- OneTrustUnited States
- QualtricsUnited States
- ServiceNowUnited States
- StripeUnited States
- TwilioUnited States
- Zendeskunstated
Reviewer notes
Extracted by deterministic rules (rules/v1), no language model. Coverage is limited to recognisable clauses and a gazetteer of common subprocessors; absent values mean 'not matched', not 'not present'.
Documents read
- privacy policy https://www.zoom.com/en/trust/privacy/privacy-statement/HTTP 200 · 2026-09-06
- subprocessors https://explore.zoom.us/en/subprocessors/HTTP 200 · 2026-09-06
Document changes
- medium 2026-09-06 · subprocessors +1 / −1 lines
show diff
+ EducationFinancial− EducationFinancial ServicesProfessionalsGovernmentHealthcareManufacturingRetailBroadcast - low 2026-09-06 · privacy policy +1 / −1 lines
show diff
+ EducationFinancial− EducationFinancial ServicesProfessionalsGovernmentHealthcareManufacturingRetailBroadcast
Fact changes
- low 2026-09-05 · 0 field change(s), +0/−1 subprocessors, +0 model providers
Corrections
No correction requests. Anyone may dispute a fact with a source; requests and resolutions are public and ledger-entered.
Facts are as stated in Zoom's public documents on the date read. This is a record, not legal advice. Work for Zoom? Claim this profile · Something wrong? Request a correction.